Our Easter Bank Holiday opening times
For details of our opening hours over the Easter Bank Holiday, please click here.
For details of our opening hours over the Easter Bank Holiday, please click here.
New customers can contact us through our online enquiry forms or by telephone.
Online Enquiry Forms:
Telephone Number:
Get in touch on:
Due to a high volume of calls, our current average call waiting time is 15 minutes. Alternatively you can email our team at info@gatehousebanksavings.com. We apologise for any inconvenience caused.
Looking after our customers is a key priority here at Gatehouse Bank. If you are a customer who is facing financial difficulty, needs assistance or has had a change in circumstance, we have a dedicated section which provides useful information on how we can help you. There is also useful information on fraud awareness and keeping safe online. Find out more here.
For customers who are facing financial difficulty, or are worried you may do so, please call us on:
Within UK: 08000 353 253 and select Option 2 (Mon-Fri, 9am-5pm)
Outside UK: +44 20 7070 6960 and select Option 2 (Mon-Fri, 9am-5pm UK time)
+44 (0)20 7070 6057
Please use our online enquiry form
Rachael Snelling
rachael.snelling@gatehousebank.com
+44 (0)7985 334 570
Melissa Economou
melissa.economou@gatehousebank.com
+44 (0)7507 873 207
Please note: Our communications team doesn’t have access to customer details and unfortunately can’t help with customer enquiries.
Making a complaint
We hope you never have to. If you do, here’s how.
Our postal addresses for all customer correspondence can be found above. Please note that all customer enquiries and transactions are conducted via telephone and online channels only. Our offices are administration centres only and do not have any facilities for customer visits. Our office addresses are for the purposes of supplier deliveries and business appointments only and can be found here.